Shipping & returns

ONLINE RETURN POLICY

Items purchased online from Collins Clothiers may be returned for refund within 14 days of receipt of product, if the following applies:

• Item is unworn, undamaged and unopened from original packaging
• Item has all original tags intact.
• Item has not been hemmed, altered or printed prior to shipping

Returned items will be refunded once received back to Collins Head Office, and the above conditions are confirmed to be met.  Shipping charges, both delivery and return, will not be reimbursed.  Collins is not responsible for any lost or misdelivered return packages. Collins Clothiers reserves the right to refuse any refund. 

Brick-and-mortar stores cannot offer refunds for online purchases, however items may be dropped off to a Corporate Collins store in lieu of shipping.  Proof of purchase is required for in-store drop off, and refund will be issued via original online payment method once items are received to Collins Head Office location.

EXCEPTIONS TO ABOVE RETURN POLICY

The following items are exempt from refund eligibility, and considered final sale:

• Products associated with hygiene and public safety (including but not limited to swimwear or underwear)
• Printed or customized items (including but not limited to corporate brand wear, custom-designed apparel, items sold for charity donation)
• Altered or tailored items (including but not limited to suits, tuxedos, dress pants)

DISCLAIMER:

Collins reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.